How do I speak to a person, I have a very simple request that is turning into me wanting to leave.

Forum|Forum|1 year ago
April 30, 2025
8 replies
2145 views

All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account.

Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour…

Bot WC said:

I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

Best answer by Merrick83

Hi Tyler, thanks for the reply. I called the sales number and they were able to help me. I've now got a date for my number switch. Thank you.

Tyler C

iD Mobile Employee

Hey there @Merrick83, sorry to hear that. As mentioned via your other post comment, we're aware of a current issue with our live-chat currently, and we’re working on resolving this as soon as possible. Our sincere apologies for any inconvenience caused.

Are you in need of your transaction code in order to complete the port-in form?

Thanks,

Tyler

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M

Merrick83AuthorAnswer

New Contributor

Hi Tyler, thanks for the reply. I called the sales number and they were able to help me. I've now got a date for my number switch. Thank you.

Siân W

iD Mobile Employee

Glad to hear this all got sorted @Merrick83

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N

Nanniedeedee

New Contributor

No this did not help I need a customer service number yo speak to a human

N

Nanniedeedee

New Contributor

I'm going round and round in circles ALL I WANT TO DO IS CANCEL A SIM THAT HAS NEVER BEEN REGISTERED OR USED

Kash M

iD Mobile Employee

Hi @Nanniedeedee,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

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D

Debbiegreeny

New Contributor

Please can I have the sales number I’m losing the will to live ,I keep getting disconnected I need to speak to a human

Tyler C

iD Mobile Employee

Hi there @Debbiegreeny, our sales Team can be reached on 0207 1391 397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler

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