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Question

How do I speak to a person, I have a very simple request that is turning into me wanting to leave.

M
New
 Contributor

All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account.

Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour… 

Bot WC said:

I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3801 replies
    • April 30, 2025

    Hey there ​@Merrick83, sorry to hear that. As mentioned via your other post comment, we're aware of a current issue with our live-chat currently, and we’re working on resolving this as soon as possible. Our sincere apologies for any inconvenience caused.

     

    Are you in need of your transaction code in order to complete the port-in form?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New
 Contributor
    • Merrick83
    • Author
    • New
 Contributor
    • 2 replies
    • April 30, 2025

    Hi Tyler, thanks for the reply. I called the sales number and they were able to help me. I've now got a date for my number switch. Thank you.

    Siân
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Siân
    • iD Mobile Employee
    • 788 replies
    • April 30, 2025

    Glad to hear this all got sorted ​@Merrick83 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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