All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account.Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour… Bot WC said:I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

Hi Tyler, thanks for the reply. I called the sales number and they were able to help me. I've now got a date for my number switch. Thank you.

Hey there @Merrick83, sorry to hear that. As mentioned via your other post comment,we're aware of a current issue with our live-chat currently, and we’re working on resolving this as soon as possible. Our sincere apologies for any inconvenience caused.Are you in need of your transaction code in order to complete the port-in form?Thanks,Tyler

How do I speak to a person, I have a very simple request that is turning into me wanting to leave.

To enter this promotion, participants must register with the iD Mobile Community and provide an answer to the question on the corresponding topic thread: “How to use smart tech to keep your New Year resolutions on track.”

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