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how do i swap esim between two iphones?

Forum|Forum|23 days ago
April 25, 2026
4 replies
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BoneyMalloney
New Contributor

I have two iPhones, a new one on contract with ID and my old one. I wish to swap my eSIM between the phones whenever I need to, for example I prefer to take the old iPhone out hiking or cycling etc. when I hold the iPhones next to each other, to swap the eSIM, I get a ‘Contact Service Provider’ message. WHO do I contact? Would I be better just ordering a plastic sim? Thanks.

Best answer by MZone

@BoneyMalloney You can only have 1 active SIM/eSIM for 1 number at anyone time. So if you want to move an eSIM number to another phone you have to order a new eSIM each time and install it on the phone you want to use it on. With a physical SIM you can just pull it out and swap it over.

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MZone
Platinum  Contributor
Answer
Forum|Forum|22 days ago
April 25, 2026

@BoneyMalloney You can only have 1 active SIM/eSIM for 1 number at anyone time. So if you want to move an eSIM number to another phone you have to order a new eSIM each time and install it on the phone you want to use it on. With a physical SIM you can just pull it out and swap it over.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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Zandile M
iD Mobile Employee
Forum|Forum|22 days ago
April 25, 2026

Hi @BoneyMalloney

Thank you for getting in touch with us.

When you see “Contact Service Provider” during an eSIM transfer, this means the eSIM cannot be moved directly between devices like a physical SIM. With most networks, including ours, an eSIM needs to be deactivated on one device and re-issued/re-downloaded onto the other.

Thank you,

Zandile m

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.