How do you get a new QR code when one is not valid

Forum|Forum|7 months ago
January 27, 2026
2 replies
174 views

The QR code is no longer valid for an eSIM. How do you get a new one?

Best answer by Owethu M

Hi @Grani

Thank you for getting in touch, and I’m sorry to hear you’re having trouble with your eSIM QR code.

If the QR code is no longer valid, a new one will need to be issued. To arrange this, please contact our Live Chat support team, who can carry out the necessary security checks and generate a replacement eSIM QR code for you.

Once issued, they’ll guide you through installing the new eSIM on your device.

-Owethu

Owethu MAnswer

iD Mobile Employee

Hi @Grani

Thank you for getting in touch, and I’m sorry to hear you’re having trouble with your eSIM QR code.

If the QR code is no longer valid, a new one will need to be issued. To arrange this, please contact our Live Chat support team, who can carry out the necessary security checks and generate a replacement eSIM QR code for you.

Once issued, they’ll guide you through installing the new eSIM on your device.

-Owethu