The QR code is no longer valid for an eSIM. How do you get a new one?
Solved
How do you get a new QR code when one is not valid
Best answer by Owethu M
Hi
Thank you for getting in touch, and I’m sorry to hear you’re having trouble with your eSIM QR code.
If the QR code is no longer valid, a new one will need to be issued. To arrange this, please contact our Live Chat support team, who can carry out the necessary security checks and generate a replacement eSIM QR code for you.
Once issued, they’ll guide you through installing the new eSIM on your device.
-Owethu
+3Hi
Thank you for getting in touch, and I’m sorry to hear you’re having trouble with your eSIM QR code.
If the QR code is no longer valid, a new one will need to be issued. To arrange this, please contact our Live Chat support team, who can carry out the necessary security checks and generate a replacement eSIM QR code for you.
Once issued, they’ll guide you through installing the new eSIM on your device.
-Owethu
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