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Community Member
knjm
Community Member
April 20, 2026
Question

how to add PAC to eSIM as first time user

  • April 20, 2026
  • 1 reply
  • 14 views

i have my esim code but no way to add my PAC. as this is my first time using iD i can’t login to the app or website as i don’t yet have a id phone number but to get an id phone number i have to login???!!?

how do i retain my phone number?

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    April 20, 2026

    Hi ​@knjm ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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