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hleenders
Community Member
August 28, 2026
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How to transfer my old phone number using PAC if pre-ordered phone & e-sim?

  • August 28, 2026
  • 1 reply
  • 25 views

Hi, 

I’ve pre-ordered a phone and e-sim and would like to transfer my old phone number. I can’t do this within the app. 

In addition, my billing period started 10 days ago, even though I’ve only received the phone today.

Can you please help?

Thanks,

Hendrik

      Best answer by Gemma M

      Hi ​@hleenders,

       

      Thanks for your post.

       

      Once you've received and activated your order, you'll need to get in touch with our Customer Service Team so they can assist with transferring your existing number to your new iD Mobile service.

       

      You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

       

      Regarding the billing period, this can sometimes begin from the point the agreement becomes active rather than the date you physically receive the handset. Customer Services will be able to review this with you and explain the billing dates shown on your account.

       

      We hope this helps, and congratulations on your new phone.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

      1 reply

      Gemma M
      iD Mobile Employee
      Gemma MAnswer
      iD Mobile Employee
      September 3, 2026

      Hi ​@hleenders,

       

      Thanks for your post.

       

      Once you've received and activated your order, you'll need to get in touch with our Customer Service Team so they can assist with transferring your existing number to your new iD Mobile service.

       

      You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

       

      Regarding the billing period, this can sometimes begin from the point the agreement becomes active rather than the date you physically receive the handset. Customer Services will be able to review this with you and explain the billing dates shown on your account.

       

      We hope this helps, and congratulations on your new phone.

       

      Regards,

       

      Gemma M

      The iD Mobile Social Media Team

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