Question

I accidentally ordered an e-SIM instead of a SIM card. Can I swap it?

Forum|Forum|15 days ago
January 27, 2026
2 replies
11 views

Greg81
Community Member

I accidentally ordered an eSIM instead of a SIM card, can I replace it? I accidentally ordered an e-SIM instead of a SIM card. Can I swap it? I haven't used my e-SIM yet because my phone doesn't support Mobile ID. It asks for my phone number when creating an account. I have the number in my email, but the e-SIM isn't activated. When I create an account in the app, it sends a code to that number, so I can't read the code and therefore use the app to swap my e-SIM for a SIM. How can I do that? Thank you for your help.

M

+5

Michael Z
iD Mobile Employee
Forum|Forum|13 days ago
January 29, 2026

Hi @Greg81

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

-Michael

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+5

Gemma M
iD Mobile Employee
Forum|Forum|13 days ago
January 29, 2026

Hi @Greg81,

We are so sorry to hear of the issues that you are facing regarding your SIM card. You are able to collect a SIM card at your nearest Currys free of charge. When you receive the SIM card, you must go online to activate it at www.idmobile.co.uk/yoursim or you can get in contact with us to active the sim.

Regards,

Gemma M

iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.