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i added a bolt on for turkey which did not work at all i want to speak to someone sbout yhis

  • June 6, 2026
  • 1 reply
  • 6 views
Joanne Wallace
Community Member

I added a 10day bolt on for turkey which ended yesterday. This did not work from the moment I arrived until I left . The only time I had internet was when I was in a WiFi area despite following the correct instructions. I don't see why I should be charged for something I couldn't use and this caused an inconvenience as I was having treatment out there 

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 7, 2026

Hi ​@Joanne Wallace,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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