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Question

i am being billed twice a month

  • April 1, 2026
  • 1 reply
  • 12 views
S
Community Member

Good morning,

I have noticed that I am being billed £7 twice a month. I did not sign up for this and would like my money back from the second monthly payment from when I started with your company in February 

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • April 1, 2026

    Hi ​@siancoward 
     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

    Owethu

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