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i am getting frustrated trying to find my invoice to claim my tablet. why do id make a simple thing so difficult ?

  • June 12, 2026
  • 2 replies
  • 13 views
T
Community Member

Hi, i am finding it extremely difficult finding my invoice

 

Best answer by Decembersangel72

Hi ​@Terminator001 

Your best option is to contact an advisor via Live Chat  to get this sorted (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
 

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

iD Mobile social media accounts:-


or email socialqueries@idmobile.co.uk.

Good luck x

    2 replies

    Decembersangel72
    Gold Contributor
    Forum|alt.badge.img+16

    Hi ​@Terminator001 

    Your best option is to contact an advisor via Live Chat  to get this sorted (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.
     

    You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)  

    iD Mobile social media accounts:-


    or email socialqueries@idmobile.co.uk.

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    Forum|alt.badge.img+11
    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Terminator001,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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