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i am getting frustrated trying to find my invoice to claim my tablet. why do id make a simple thing so difficult ?

Forum|Forum|2 months ago
June 12, 2026
2 replies
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Hi, i am finding it extremely difficult finding my invoice

Best answer by Decembersangel72

Hi @Terminator001

Your best option is to contact an advisor via Live Chat to get this sorted (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Decembersangel72Answer

Gold Contributor

Hi @Terminator001

Your best option is to contact an advisor via Live Chat to get this sorted (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile by sending a private message via their Socials (Facebook, X or Instagram)

iD Mobile social media accounts:-

Instagram: @idmobileuk
Facebook: idmobileuk
X (formerly Twitter): @iD_Mobile_UK

or email socialqueries@idmobile.co.uk.

Good luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

iD Mobile Employee

Hi @Terminator001,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.