Solved

i am unable to activate raoming on my phone

Forum|Forum|2 months ago
November 3, 2025
3 replies
17 views

M

Mathew griffiths
New Contributor

i am unable to activate raoming on my device. its greyed out. can youbsend a replacement sim card to see if that fixes

Best answer by WelshPaul

A quick Google search would have given you your answer in under 30 seconds.

L

+5

Lamiya C
iD Mobile Employee
Forum|Forum|2 months ago
November 3, 2025

Hi @Mathew griffiths ,

Thanks for getting in touch, and I’m sorry you’re unable to activate roaming, especially with the option greyed out. Here are a few things to try:

-Make sure your iD Mobile SIM is active and inserted correctly.
-Check your phone is fully updated to the latest software version.
T-ry restarting your phone and checking again.
-If you're using a dual SIM device, ensure the iD SIM is set as the default for mobile data.

If roaming is still greyed out, it could be a SIM issue. Please contact us via Facebook, Instagram, Live Chat, our Community, or email socialqueries@idmobile.co.uk so we can arrange a replacement SIM and help get this resolved.

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Like

M

Mathew griffiths
Author
New Contributor
Forum|Forum|2 months ago
November 4, 2025

No that didn't work. How do I order a new sim

Like

+26

WelshPaul
Platinum  Contributor
Answer
Forum|Forum|2 months ago
November 4, 2025

A quick Google search would have given you your answer in under 30 seconds.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.