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Community Member
January 7, 2026

i can’t make calls

  • January 7, 2026
  • 3 replies
  • 120 views

My app tells me I have minutes but when I try to call I’m told I’ve exceeded my cap. Doesn’t make sense 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    January 9, 2026

    Hi ​@Boundless enthusiasm ,

     

    While we check your account, please try these steps to see if it resolves the issue:

    -Restart your phone – this refreshes the network connection.

    -Check your network settings – ensure your phone is set to automatically select the network.

    -Check your call settings – make sure there are no call barring or restrictions active.

    -Test another number – try calling a different UK number to see if the problem persists.

    -Check your balance and add-ons – sometimes call caps are applied separately from included minutes.
     

    You can adjust your bill or data cap directly in the iD Mobile app by following these steps:

    -Open the iD Mobile app on your phone.

    -Log in using your iD Mobile number and password.

    T-ap on “Account” or “Settings” (depending on app version).

    -Look for “Bill Cap” or “Usage Controls”.

    -You can increase, decrease, or remove the cap as needed.

    -Save your changes — they usually take effect immediately.

    Lamiya

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    New Contributor
    May 23, 2026

    I did everything 

    iD Mobile Employee
    May 24, 2026

    Hi ​@Rayyan hakim 

     

    Are you trying to call a standard UK number, or is it a business or competition number you are trying to reach?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.