Question

i cannot access voicemail. no pins are available!

Forum|Forum|2 days ago
June 9, 2026
1 reply
6 views

Jeighj
Community Member

Since switching to id mobile, I cannot access voicemails

I have tried thousands of pins but each one is not available. I get 3 attempts and then the phone tells me goodbye and I have to start again.

It is stuck in a loop of rejection and I cannot get past setting up a PIN as no matter if it's 4 or 10 random numbers, every single attempt if rejected as unavailable.

This is impossible.

It's broken

+10

Owethu M
iD Mobile Employee
Forum|Forum|2 days ago
June 9, 2026

Hi @Jeighj,

We’re sorry to hear that you’re having issues accessing your voicemail and understand how frustrating this loop must be.

Please try the following troubleshooting steps:

Restart your handset
Ensure you are dialling your voicemail correctly (usually by holding 1 or calling your own number)
If prompted, try resetting your voicemail PIN by calling 901 and selecting the option to change/reset your PIN
Make sure you are entering a 4-digit PIN only (some systems will reject longer or invalid formats)
If possible, try accessing voicemail from another iD Mobile device or after moving to a different area to rule out a temporary network issue

If the issue continues and you are still stuck in a PIN loop, please contact us via Live Chat or send us a direct message through our social media platforms so a member of the team can reset your voicemail service and investigate this further for you.

Owethu