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New Contributor
May 18, 2026
Question

I cannot make call and I have got no data since 17 May 2026

  • May 18, 2026
  • 3 replies
  • 16 views

I have got no mobile data and cannot make or received call since Sunday 17 May

    3 replies

    iD Mobile Employee
    May 19, 2026

    Hi ​@Gnatint 

     

    Sorry to hear that.

     

    Have you tried the SIM in another phone and see if you are able to use the services?

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    GnatintAuthor
    New Contributor
    May 19, 2026

    @Michael Z I dont have another phone to try that but I will go to Currys today  as it is really an inconvenient

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    May 19, 2026

    Hi ​@Gnatint ,

     

    I’m really sorry to hear you’ve had no calls or mobile data since Sunday. I completely understand how inconvenient this is, especially when you don’t have another phone to test the SIM.

    Going into Currys is a good idea so they can help check whether it’s a handset or SIM/network issue for you.
     

    In the meantime, please try these quick steps if you haven’t already:

    Restart your phone
    Turn Airplane Mode on for 30 seconds, then off
    Check that Mobile Data and Network Selection are set to automatic
    Remove and reinsert the SIM if possible
    Check if you see any signal bars or “No Service” message
     

    When you’re in Currys, if they can test your SIM in another device, that will help confirm whether the issue is with the handset or the SIM itself.

     

    Lamiya

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.