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Community Member
April 27, 2026

i cant hear people on the other end of the phone and they cant hear me. it majes a rustling noise at both ends. when ive looked at my sum card it looks damaged. so are you able to send me a new sim card please?

  • April 27, 2026
  • 1 reply
  • 25 views

My SIM card appears to be damaged. I can’t hear people when they ring me, and they can’t hear me. The SIM card has a mark on it. Could I request a new physical SIM card please? My phone is an iPhone 11. 

    1 reply

    iD Mobile Employee
    April 27, 2026

    Hi ​@Manchesterunited.

     

    I am sorry to hear you’re having trouble with your SIM.

     

    To get this sorted, please contact us directly via live chat here: https://www.idmobile.co.uk/live-chat and we can arrange a replacement SIM to be sent to your address, which usually arrives within 2 working days.

     

    Alternatively, you can visit your nearest Currys store and pick up a replacement SIM there at no extra cost.

     

    Once you’ve got the new SIM, you can activate it here:  www.idmobile.co.uk/yoursim and everything should be back to normal.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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