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New Contributor
February 20, 2025

I didnt recieve my phone

  • February 20, 2025
  • 6 replies
  • 147 views

Hi I didn't recieve my phone.Dpd took a picture of my front door and marked the parcel as delivered,but I wasn't home.I contacted Mobiles.co.uk who opened an investigation and have now told me they can't do anything and I have to sort it with Dpd.Now I'm paying for a phone I don't have.I made the contract through Mobiles not Dpd?

    6 replies

    iD Mobile Employee
    February 24, 2025

    Hello ​@Neoski 

     

    Thank you for getting in touch. 

     

    We are very sorry to hear this has happened. 

    Based on your post, it sounds like we have completed an investigation with DPD and they have not accepted liability for the handset. 

    If this is the case, it would then become a dispute between yourself and DPD. 

     

    Was a complaint raised with our team for the investigation?

     

    Thanks, 

     

    Nat

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    NeoskiAuthor
    New Contributor
    February 24, 2025

    Hi Natalie yes thats what mobiles customer service told me but I got an email from Amy from Mobile complaints who has sorted it all out now and Dpd accepted reliability.Thankfully as Dpd said they couldn't even investigate it now I had to go through Mobiles.co.uk

    Thanks for your reply 

     

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    February 25, 2025

    Hey there ​@Neoski, thank you for the update and we’re glad to hear all is resolved.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    January 6, 2026

    Hi I need my phone please thank you 

    New Contributor
    January 6, 2026

    Hi I want my phone please th

    New Contributor
    January 6, 2026

    Hi I want my phone please thank you