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Community Member
Md25118939
Community Member
October 6, 2026

i get a different number when sending messages

  • October 6, 2026
  • 1 reply
  • 11 views

I have had a couple of people tell me when I send a message it comes up with a different number 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 8, 2026

    Hi ​@Md25118939,

     

    We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings


    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new/current number
    • Tap Save


    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again


    Your iPhone should now recognise the SIM and verify your number to get it working again.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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