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New Contributor
July 9, 2025
Question

I have a delay in receiving Text messages

  • July 9, 2025
  • 17 replies
  • 471 views

I am experiences a delay in receiving SMS messages. Specifically notifications of missed calls and authorisation codes that support logins (for multifactor authentication). Please advise

    17 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 4, 2025

    Hey there ​@Tim Y, sorry to hear that. How many places/companies do you have issues with?

     

    Thanks,

    Tyler

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    New Contributor
    September 5, 2025

    Several companies.  and also it takes hours to receive a Voicemail and also my phone doesn’t always ring but goes straight to voicemail.  I have 1 and 2 bars on the strength meter (in city centre LN6 5DJ)

     

    Other days it works fine.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hey there ​@Tim Y, sorry to hear that. Is your phone number showing correctly in your settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 8, 2025

    Yes, it has +44 at the beginning etc  - is that the problem

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2025

    Hi there ​@Tim Y, that shouldn’t be a problem, no.

     

    Have you tried resetting your network settings?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 10, 2025

    Hi Tyler

     

    Yes I have tried that but don’t worry, I now walk around outside and I think it improves the strength to 3 bars and it picks up old voice messages and SMS.  It may be the building blocking signals

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 11, 2025

    No problem at all ​@Tim Y, please feel free to re-contact here if you require further assistance.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.