Hi ​@Justyna777,

I’m sorry to hear that your phone is only allowing emergency calls. This usually means the handset isn’t properly connecting to the mobile network.

Please try the following:

1. Restart your phone and allow a few minutes for it to reconnect.
2. Turn Airplane Mode on for around 60 seconds, then switch it back off.
3. If you’re using a physical SIM, switch the phone off, remove the SIM, gently clean it with a dry cloth and reinsert it securely.
4. Make sure your handset software is fully up to date.
5. Try manually selecting the network by turning Automatic Network Selection off, selecting iD Mobile/Three UK, and then switching Automatic selection back on.
6. Perform a network settings reset.

For iPhone:

• Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

For Android:

• Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check whether there are any reported network issues in your area here: https://www.idmobile.co.uk/help-and-support/coverage

If you’re still only able to make emergency calls after trying the above, please contact our Live Chat team so they can check your account and SIM and investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team