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Community Member
May 6, 2026

i have been charged too much

  • May 6, 2026
  • 2 replies
  • 14 views

Hi there, 

 

please can you tell me why I have been charged £35 when I have a cap of 15 pound maximum on my account. 

    2 replies

    Kieran C
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Willgraham97 ,

    What is your usual plan charge? Is it £20? If so, you’d have your £20 plan charge and then £15 overage for extra usage charges. What were your extra usage charges for?

    Thanks,

    Kieran

    Head of Customer - iD Mobile
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 6, 2026

    Hi ​@Willgraham97,

     

    Please let us know if ​@Kieran C has answered your question, if not, please let us know so that we can have a deeper look into this for you. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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