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i have just received my new phone should have had free ear buds and no bag to return my old mobile

  • May 6, 2026
  • 1 reply
  • 2 views
Neil Trudgeon
New Contributor

Just received my new mobile should have received free ear buds, and no bag to return old mobile 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Neil Trudgeon.

     

    Thanks for your post.

     

    Please get in touch with us directly via Live Chat so we can review your order and help with the missing earbuds and return packaging.

     

    You can access Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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