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i have no data in lanzarote, please help

  • April 8, 2026
  • 1 reply
  • 20 views
D
Community Member

Landed yesterday in Lanzarote and received a message regarding roaming, however my data isn't working while out here.

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • April 11, 2026

    Hi ​@DiogoL94 ,

     

    I’m really sorry to hear your data isn’t working while you’re abroad,  I understand how important it is to stay connected when you’ve just arrived.

    Thanks for letting us know you did receive the roaming message, that’s a good sign that roaming has started correctly on your account.
     

    Could you please try the following troubleshooting steps:

    • Make sure Data Roaming is switched ON in your phone settings
    • Turn Airplane Mode on for 30 seconds, then switch it off again
    • Manually select a local network in Lanzarote (try each available one if the first doesn’t connect)
    • Restart your phone fully
    • Check that Mobile Data is enabled
    • Ensure your APN settings are set to default/automatic
     

    If it still isn’t working, it may help to reset the network settings on your device (this will not delete your data, but will reset saved Wi-Fi and network connections).

     

    Lamiya

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