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Question

i have receiced a new sim issues & no number

  • February 15, 2026
  • 3 replies
  • 35 views
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New Contributor

I have received a new sim but no number so unable to set it up

3 replies

Geluk
Silver Contributor
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  • Geluk
  • Silver Contributor
  • February 15, 2026

Place SIM in your phone and when network sees, a number is issued; then look in phone settings, then SIM settings where you’ll find your number.

Alternatively sent a text to another phone, which’ll show your number.

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New Contributor
  • Dan.England75
  • Author
  • New Contributor
  • February 15, 2026

Thanks for your response. I’ve checked & the mobile number is blank. I’ve tried ringing another phone & it just says network busy 🤷

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • February 17, 2026

Hi ​@Dan.England75 

If you have placed an order with iD Mobile the mobile number and contract details is emailed to you.

If you have received a replacement sim for the contract, you need to then activate the sim.
You can do so by following this link: www.idmobile.co.uk/yoursim or you can get in contact with us to active the sim.

Thanks,
Hosai
 

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