I have upgraded my contact so sim only. Will be current number transfer automatically?

Forum|Forum|11 months ago
September 27, 2025
5 replies
99 views

I have upgraded my contract to a monthly plan. I’m worried my number won’t be carried over and there doesn’t seem to be a phone in service to ask someone.

Does anyone know what will happen and how to make sure my number carries over. I’m using the same phone I've always had.

cheers

Siân W

iD Mobile Employee

Hi @edcoley is it definitely an upgrade you have ordered? If so, then yes, the number will carry over.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

edcoleyAuthor

New Contributor

Hi @edcoley is it definitely an upgrade you have ordered? If so, then yes, the number will carry over.

Yes. As in i have a current contract and chosen the “upgrade”. Why?

Siân W

iD Mobile Employee

Just to ensure you had ordered an upgrade not a new contract, that's all @edcoley 🙂

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

E

edcoleyAuthor

New Contributor

Just to ensure you had ordered an upgrade not a new contract, that's all @edcoley 🙂

so back to the question. Will my current number automatically transfer over?

Siân W

iD Mobile Employee

Sorry @edcoley I had answered previously, yes, it will. Your number will remain the same.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I have upgraded my contact so sim only. Will be current number transfer automatically?

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