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Question

i incorrectly added 2X ‘add on’s’ which i do not require. Please cpuld i have a refund of £18?

  • May 26, 2026
  • 1 reply
  • 8 views
J
Community Member

Please see question above .

    1 reply

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • May 27, 2026

    Hi ​@JulianJ, 

     

    We’re sorry to hear that the add-ons were added in error.

     

    As stated within our Terms and Conditions, add-ons are generally non-refundable once purchased. However, once your next invoice has been generated, you can contact our Live Chat Team so they can review the account and confirm whether the add-on data was used.

     

    If the data has remained unused, the team can review what options may be available for you. While we cannot guarantee that a refund will be possible, the team will be able to investigate this further for you.

     

    Owethu

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