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i’m in Florence and cannot access roaming for the past two days. What is the problem?

  • June 11, 2026
  • 1 reply
  • 5 views
G
Community Member
  • Gkk
  • Community Member

Why cannot I access my plan in Florence even though my phone settings and ID mobile plan is activated for roaming

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 13, 2026

    Hi ​@Gkk,

     

    We're sorry to hear you're having trouble using your service in Florence.

     

    If roaming is enabled both on your iD Mobile account and in your phone's settings, we'd recommend checking that you're connected to one of our supported roaming partners in Italy.

     

    Our preferred roaming partners are:

    • TIM
    • Vodafone
    • WindTre
    • Iliad

     

    If you're still unable to connect, you can also try:

    • 3 ITA
    • Wind

     

    If your phone is set to automatically select a network, try manually selecting one of the networks above and then restart your device.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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