Skip to main content
Community Member
April 22, 2026

i need a new e sim please

  • April 22, 2026
  • 3 replies
  • 38 views

I need a new e SIM please 

    3 replies

    iD Mobile Employee
    April 23, 2026

    Hi ​@Wayne1878 

     

    Thank you for getting in touch with us.

     

    Please can you confirm if you already have an account with us and if you’re looking to request a new eSIM? If so, you can do this easily through the iD Mobile app by following the steps below:

     

    Log in – Open the iD Mobile app and sign in to your account
    Go to Plan – Tap on the Plan section
    Find SIM management – Scroll down and select SIM & Phone Management or Your SIM/eSIM
    Request replacement – Tap Request a replacement SIM or eSIM
    Select eSIM – Choose Get a replacement eSIM
    Confirm – Follow the prompts to complete your request

     

    Or you can send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    emilene
    New Contributor
    New Contributor
    May 7, 2026

    Yes

    iD Mobile Employee
    May 7, 2026

    Hi ​@emilene 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.