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i need a new e sim please

  • April 22, 2026
  • 1 reply
  • 2 views
W
Community Member

I need a new e SIM please 

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • April 23, 2026

    Hi ​@Wayne1878 

     

    Thank you for getting in touch with us.

     

    Please can you confirm if you already have an account with us and if you’re looking to request a new eSIM? If so, you can do this easily through the iD Mobile app by following the steps below:

     

    Log in – Open the iD Mobile app and sign in to your account
    Go to Plan – Tap on the Plan section
    Find SIM management – Scroll down and select SIM & Phone Management or Your SIM/eSIM
    Request replacement – Tap Request a replacement SIM or eSIM
    Select eSIM – Choose Get a replacement eSIM
    Confirm – Follow the prompts to complete your request

     

    Or you can send us a private message via our socials (Facebook or Instagram) or via our live chat at https://www.idmobile.co.uk/live-chat

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

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