Hi ​@Samsunguser ,
 

I’m sorry to hear you’re having trouble claiming your free gift, I understand how frustrating this must be, especially as you’ve already received and paid for the phone.

If you didn’t receive the order confirmation email, the order number alone may not be sufficient for the gift claim portal, which is why it’s being rejected.

To help move this forward, we can:

-Re-send your order confirmation email, or

-Provide alternative proof of purchase, such as a billing document or order summary, that may be accepted for the claim.

Lamiya

Thank you, please resend my order confirmation email

Hi ​@Samsunguser ,

The email address above (documents@idmobile.co.uk
) is the correct team to contact for this request. Please send your query and any supporting documents to them directly.

Lamiya