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i need to pay my bill they stopped taking my direct debit payment

  • January 26, 2026
  • 1 reply
  • 12 views
C
New Contributor

I need to pay my bill they stopped taking my direct debit payments

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • January 26, 2026

    Hi ​@Cashrose ,

     

    Thanks for getting in touch. I understand how worrying this can be if your direct debit has stopped.

    You can make a manual payment straight away through:

    The iD Mobile app

    My Account online

    Or by calling 0333 003 7777 to pay by card
     

    Once the payment is made, we can also check why the direct debit stopped and help you set it back up so future payments are taken automatically.

     

    Lamiya

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