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Community Member
April 29, 2026

i need to speak to a person

  • April 29, 2026
  • 1 reply
  • 47 views

I currently have an ID mobile contract that is coming to an end, my husband has purchased a new phone with ID mobile through his business account. I want to know how to transfer my number to this new phone. I thought I had to do a pack code but realise that this is not the case.

 

    1 reply

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 29, 2026

    Hi ​@Gaynor Marsters

     

    Thank you for getting in touch. 

     

    I apologise however the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

     

    -Anneline