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Nanette Hogg
Community Member
Community Member
May 2, 2026
Question

i ordered a i phone 17 its took thr upgrade fee but no delivery

  • May 2, 2026
  • 2 replies
  • 18 views

Hi I ordered a I phone 17!last week and paid my upgrade fee but no news on delivery or pin.

    2 replies

    Decembersangel72
    Gold Contributor
    Gold Contributor
    May 2, 2026

    Hi ​@Nanette Hogg 
     

    Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss this.
     

     https://www.idmobile.co.uk/live-chat

    When you contact the Live Chat :-

    Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

    Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

     

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 3, 2026

    Hi ​@Nanette Hogg,

     

    I am so sorry to hear that you have not yet received any update on your order. 

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.