i paid twice in september but my account is neither paying me one of the two back nor updating the amount due so I cannot set up direct debie

Can anyone help me getting in touch with ID to help me on a one to one basis online?

iD Mobile Employee

Hi @Diego llor,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

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