i received galaxy air buds with promotion but theyve stopped working. what can i do? | iD Mobile Community
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i received galaxy air buds with promotion but theyve stopped working. what can i do?

  • September 22, 2025
  • 4 replies
  • 22 views

I received galaxy air buds with promotion offer when I joined and they've stopped working.  What can I do?

Best answer by Siân W

Hi ​@Monsta96  sorry for the delay in our reply.

Your Samsung reward will come with 12 months warranty as standard.

Please visit the Samsung Warranty page for information regarding warranty periods, troubleshooting, or to book a repair.

4 replies

Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 24, 2025

Hi there ​@Monsta96, sorry to hear that. When did you join us and receive these please?

 

In what way do they not work?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 24, 2025

End of April this year and the sound has gone in them. 


  • Author
  • New Contributor
  • October 1, 2025

It would actually be good if anyone replied... even an acknowledgement would be good! 


Siân W
iD Mobile Employee
Forum|alt.badge.img+19
  • iD Mobile Employee
  • Answer
  • October 2, 2025

Hi ​@Monsta96  sorry for the delay in our reply.

Your Samsung reward will come with 12 months warranty as standard.

Please visit the Samsung Warranty page for information regarding warranty periods, troubleshooting, or to book a repair.