Hi ​@Dan237,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

I can't make calls or using the mobile data. 

Hi ​@Nabil 

Thank you for getting in touch with us. and I’m sorry to hear you’re unable to make calls or use mobile data.

In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile
The iD Mobile Team

I did all that and still not working. I am suspecting a fraud. 

Someone call me 2 days ago pretending an id mobile agent  .my bank send me a passcode for authorising £ 29.the girl want that code .I relise it was a scam. 

I am worried, might someone broke in my id mobile account. Big mistake I switch to id mobile. It's very hard to contact them. I am done with id mobile. I am so frustrated with them .they want you to talk to a robot. 

Hi ​@Nabil.

Thank you for your post. I’m really sorry to hear how frustrated you’re feeling.

If you’re concerned that someone may have accessed your account, or if you’re experiencing issues, we strongly recommend changing your password straight away to help keep your account secure.

To allow us to properly look into this for you, please reach out to us directly so we can check your coverage, connectivity, and account details in more detail. You can contact us via:

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Our team will be able to investigate what’s going on and help get this resolved as quickly as possible.

We’re really sorry again for the inconvenience, and we’re here to help.

Thanks,

Marquerita

The iD Mobile Team