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New Contributor
June 7, 2026
Question

I waiting for my sim 8 days,they send me tt pay my first payment but I still haven't got my sim

  • June 7, 2026
  • 3 replies
  • 21 views

I have ordered a sim card 8 days ago but I still haven't received it 

 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    June 8, 2026

    Hi ​@Vitalia

     

    Thanks for getting in touch. I’m really sorry to hear your SIM still hasn’t arrived, especially after 8 days. I can understand how frustrating that must be.

     

    SIM deliveries usually take a few working days, so it’s important we look into this for you now.
     

    Please try the following first:
    Check your order confirmation email for any delivery updates
    Look in your letterbox/secure delivery area in case it was delivered without a card
    Check with household members or neighbours in case it was accepted on your behalf
    Confirm your delivery address is correct on the order

    Once you have that looked into and still don't see any email, replace the order or let us know so we can help you. 

    Lamiya

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    VitaliaAuthor
    New Contributor
    June 8, 2026

    Hi ,thanks for your reply but we checked everywhere. 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 9, 2026

    Hi ​@Vitalia

     

    We're sorry to hear that you have not yet received your SIM card.

     

    As we need to access your order details to investigate this further, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be able to review the status of your order and provide an update.

     

    We apologise for any inconvenience caused and look forward to helping you get this resolved.

     

    Owethu