I want to cancel my plan while still in contract

Forum|Forum|9 months ago
November 21, 2025
3 replies
318 views

I want to cancel my plan as I no longer use the number, but I want to keep the phone and use a different SIM (pay as you go with a different provider). I’m still in contract until April 2026. I’ve followed the steps to do this through the Id Mobile app and online account but it just sends me round an endless loop in Live Chat - I can’t get the chatbot to understand what I want to do.

Can I simply reset the phone, set it up again with the new SIM and carry on paying for the plan until it ends?

Thanks

Best answer by Lamiya C

Hi @rpeddle

Apologies for the above response, Yes, you can reset your phone and use a new SIM from another provider while continuing to pay for your iD Mobile plan until April 2026. The phone is yours to use as you wish.
If you’d still like to cancel your plan early, please note that this may involve an early termination fee.

Lamiya
The iD Mobile Team

Lamiya C

iD Mobile Employee

Hi @rpeddle ,

Thank you for getting in touch and sharing these details. I completely understand how concerning this situation must be for you, and I’m really sorry for the confusion and stress caused.

Troubleshooting & Immediate Actions

-Check your credit report – This will help identify if any other accounts have been opened in your name.
-Contact your bank – Ensure they’ve flagged the payments as fraudulent and blocked any further transactions.
-Gather supporting documents –

A copy of the debt collection letter
2. Bank statements showing the payments
3. Any proof of identity theft (e.g., lost ID report or police reference number)

Lamiya
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rpeddleAuthor

New Contributor

I think you've answered someone else's question here, not relevant to my query at all

Lamiya CAnswer

iD Mobile Employee

Hi @rpeddle

Apologies for the above response, Yes, you can reset your phone and use a new SIM from another provider while continuing to pay for your iD Mobile plan until April 2026. The phone is yours to use as you wish.
If you’d still like to cancel your plan early, please note that this may involve an early termination fee.

Lamiya
The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.