Hi ​@ravi_gadgil,

We’re sorry to hear about the issues you’ve been experiencing with sending texts to India. The texts which you are trying to send fall under our out-of-plan services, which require a sufficient bill cap in order to go through.

To increase your bill cap with iD Mobile, you can follow these steps:

1. Log in to your iD Mobile account.
2. Go to My Account > Manage Bill Cap.
3. Adjust your bill cap to a higher amount to allow these calls.

You can read more about roaming charges here: https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges

The table below displays how much you’ll be charged for any minutes, texts or data that you use.

* Price per minute

** Please note: MMS charges vary. For further information, refer to Terms & Conditions. If you joined or upgraded on or before 20th June 2023 the MMS cost is £0.30 per message for Roaming within EU Bands 1 and 2.

*** Data is charged or deducted in one kilobyte (KB) increments and any part KB used will be rounded up to the nearest KB

**** The charges below will apply to all Pay-as-you-go customers starting from 1st October 2024. Find out more about the current charges here.

Prices shown include VAT where applicable.

Regards,

Gemma M

The iD Mobile Social Media Team

yesterday, it was trying to send SMS to designated india number but failing to send the SMS
I increased the cap by 3 poounds now & tried.

Now it is not even sedning the SMS😔

any help to get around this pl

Hi ​@ravi_gadgil 

I am so sorry to hear of this. 

When calling or texting India, you need to make sure that you are using the correct area code, which should be +91 followed by the number. 

It may also be worth it to try the below steps, depending on the type of phone you have:

For Android:

• Open Settings
• Tap General Management
• Tap Reset
• Select Reset network settings

For iPhone:

• Go to Settings
• Tap Phone
• Tap My Number
• Delete the old number
• Enter the new/current number
• Tap Save

Then follow these steps to refresh iMessage:

1. Go to Settings
2. Tap Messages
3. Turn iMessage OFF
4. Go to Settings > General
5. Tap Reset
6. Choose Reset Network Settings
7. Once your iPhone restarts, go back to Settings
8. Tap Messages
9. Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number.

Regards,

Gemma M

The iD Mobile Social Media Team