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June 21, 2026
Question

i want to pay my bill of for my phone

  • June 21, 2026
  • 1 reply
  • 21 views

I need a new phone and I need to pay my bill off

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Tobiasmurphy,

     

    Thanks for your message.

     

    You’re able to pay off your remaining plan balance if you’d like to do that. However, please note that paying off your agreement early doesn’t automatically make you eligible to upgrade your device or plan.

     

    To upgrade, you would still need to wait until you reach your eligible upgrade date, as this is based on the terms of your contract rather than the outstanding balance.

     

    If you’re unsure when you’re eligible to upgrade, you can check this in your iD Mobile app or online account, or our Sales team via Live Chat will be happy to help you explore your options.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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