Hi ​@Sophiefizou, 

Thanks for getting in touch.

You can set up a Direct Debit quickly and securely through the iD Mobile app by following these steps:

1. Open the iD Mobile app and sign in
2. Go to My Account
3. Select Payments / Billing
4. Tap Manage payment method
5. Choose Set up Direct Debit
6. Enter your bank account details and confirm the instruction

Once completed, you’ll receive a confirmation that your Direct Debit has been successfully set up.

You can also set this up via your online account at my.idmobile.co.uk by going to Billing > Payment methods.

If you have any issues completing this, please let us know and we can help further.

Owethu