Hi ​@slow network 
 

Please get in touch via our Socials (Facebook or Instagram), Live Chat, Community or you can email us at socialqueries@idmobile.co.uk and outline the details of your query.

-Isa🎀

I know! I’ve been trying to hold of an agent all day

Hi ​@blakeleigh 

Where did you try to contact us?

-Isa

Hi there, 

I have been trying with the chat bot and won’t connect me with an  agent all day but no luck and in the phone but it won’t connect me to an agent or provide me an option that helps? 
 

Hi ​@blakeleigh 

I'm sorry to hear that you've had trouble getting in touch with us.

Could you please let me know what issue you're currently facing so I can assist you further?

Michael Z

Hi there. I have 0 data on my account despite paying for my contract a few days ago. It also says there are 35 days left with 0 data and my account refreshes monthly. So just confused as to how I have 0 gb on my account. I recently switched it to a direct debit so not sure if it thinks the payment hasn’t been made but it definitely has. Thanks

Hi ​@blakeleigh 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Michael Z