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i want to transfer my number to a new phone

  • May 4, 2026
  • 1 reply
  • 5 views
M
Community Member
  • Mjw7
  • Community Member

Is it possible to transfer my number to a new phone if I no longer have access to the old number due to a lost phone?

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+4
    • Marquerita T
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Mjw7.

     

    Thank you for your post.  I’m sorry to hear you’ve lost access to your phone. I understand that can be really stressful.

     

    If you’re looking to move your number to a new device or network, this is normally done using a PAC code. Please be aware that requesting a PAC code will begin the process of disconnecting your iD Mobile account. If your contract has not yet reached its expiry date, a termination fee may apply in line with your agreement.

     

    To make sure you get the correct guidance for your specific account and understand any costs involved, please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Our team will be able to review your account, confirm your options, and help you safely transfer your number if possible.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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