Skip to main content

ID Chat not working - just need to speak to customer services.

H
New
 Contributor

I can’t use the online chat - it says “not delivered”. I’ve changed browser to chrome and am getting very frustrated that there is no way of speaking to customer services

 

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1212 replies
    • March 18, 2025

    iD is an online business. You can try socials or a different browser. Just tell the 24/7 chatbot you’d like to “talk to a person”. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New
 Contributor
    • hannahdrozdz
    • Author
    • New
 Contributor
    • 1 reply
    • March 18, 2025

    Thanks  - tried two different browsers and in the end FB messenger

     

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • 1212 replies
    • March 18, 2025

    Anything we can help you with on the community?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 4324 replies
    • March 18, 2025

    Hey there ​@hannahdrozdz, sorry to hear that.

     

    Have you tried different browsers and also different device(s)?

     

    Have you also tried incognito mode?

     

    I have just checked the live-chat now and everything is working as it should.

     

    Or, how can we help you here please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Perks banner
    Terms & ConditionsAccessibility statement