Skip to main content
New Contributor
Beardmore
New Contributor
June 11, 2025
Question

iD Login not working on Mobile App

  • June 11, 2025
  • 16 replies
  • 1158 views

Hi, I am unable to log into my mobile app (error 6) recommended to delete app, re-instate and sign in, which was done and still didn’t work (including changing my password sevral times. on opening the App it says ‘Get Started’ then asks for my email, then password, then confirmation that I’m Human (boxes with pic in) then it just goes back to ‘Get started’ every time? Works fine on the P.C. but not my iPhone 14 pro.

    16 replies

    Show previous replies
    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    June 30, 2025

    Did you get any error message ​@Gafer42?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Gafer42
    New Contributor
    June 30, 2025

    Hi Siân, No, no error.

    Well what do you know.

    I just downloaded the app again to answer your question and it has gone straight in. This is very strange as I down loaded the app only two days ago when I joined this thread and it didn’t work.

     

    Mick

      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      July 1, 2025

      Hey there ​@Gafer42, so to confirm, all is sorted now?

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      New Contributor
      Gafer42
      New Contributor
      July 1, 2025

      Hi Tyler, Yes thanks.

      Don’t know what changed, unless an update was released?

      iD Mobile Employee
      Anika A
      iD Mobile Employee
      July 1, 2025

      Hi ​@Gafer42 

       

      We haven’t released an update, but there was an issue which has now been resolved.

       

      We’re glad it’s been resolved for you.

       

      If you need any further assistance, please let us know.

       

      Anika

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Active Contributor
      nrig
      Active Contributor
      September 9, 2025

      I have been round and round and round this ‘email / password’ doom loop 8 times now. I have tried all of the suggestions above with cache and reinstalling. nothing is working. 

      Please help. 

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement