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Question

Id mobile app not recognise my credentials

  • June 18, 2026
  • 1 reply
  • 9 views
V
New Contributor

Hi, I am new to ID mobile and transferred my old number but app wont accept my details (old or new number as well) to add a plan. Chatted with customers support and still here. What can i do to sort this out?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 21, 2026

Hi ​@Vikrep,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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