Active Contributor

ID mobile is an absolute scam

Forum|Forum|1 year ago
February 12, 2025
24 replies
9756 views

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal.

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T

tommyp1234Author

Active Contributor

Yes

T

tommyp1234Author

Active Contributor

Hold on a minute…”raise an investigation with the support team”?? Is that not what I’ve been doing for the last 2 weeks? Who’s the “support team”? Is that not you? This is getting comical now. Sort this out or I’m terminating my contract. I’m fed up now.

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Natalie W

iD Mobile Employee

Thank you for your reply.

We are a customer care team and do our best to resolve issues at the first point of contact.

Our support team are our technical support back office team. We raise an issue to them via a ticket and they run tests and if required, liaise with our patent network.

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Natalie

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G

glove2

New Contributor

Definitely a scam - I’m with you.

Just joined 5 weeks ago, got a PAC from my previous supplier - which error when I tried to use it. Waited for that PAC to expire (1 month) and got a new one, still the same. Been talking to an agent who can't fix it - suggested I get another new Pac so another month of paying for iD mobile when I can't use the sim!

Eventually they logged a call with their technical team who will contact me about the issue - on the Id mobile number. Which I can't use as I can't swap my number over to… Apparently they can't contact me on any other number except an ID mobile number. (Must be really good technically (sic).

I complained and a complaint has been raised - they tried to offer me £15 to resolve the complaint - but it hasn't been resolved!!!! I still cannot transfer my old number over, the technical team will only contact me on the id mobile number which I can't use as I would not get any other messages, what's apps, phone calls etc.

Wish I had stayed with SKY……..

Tom

iD Mobile Employee

Hi @glove2

I’m sorry to hear you had this experience, if the PAC code didn’t work it’d be normal to try a different one, your previous network should be able to cancel a PAC code and then issue a new one, shouldn’t be any need to wait until it expires.

If you’re already in touch with our teams, please keep in touch.

Tom

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G

glove2

New Contributor

This is the 2nd PAC, so not sure it will be the pAC at fault. I am in touch with socialqueries@idmobile.co.uk.

Thanks.

G

glove2

New Contributor

Issue now resolved, disappointing it took a complaint, a trust pilot review, and these comments for it to be resolved, but handled well and quickly once it got this far.

Tom

iD Mobile Employee

Hi @glove2

Glad to hear they got it sorted.

Comments here on the community won’t have been linked at all to your complaint or review.

Tom

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M

Mundraraj

New Contributor

They get you in with low prices just to provide you with possibly the worst internet I’ve ever had on a phone since I had the original iPhone. It’s ridiculously slow and it’s actually taking the mick now. I switched from 02, having fallen for their trap that they use Three, and it’s the fastest coverage etc etc, only to realise I’ve been played and I’m now tied into a 24 month long contract with a hardly usable phone whilst my girlfriend sits next to me with lightning fast connection. Meanwhile, there isn’t a single person I can contact from ID to help me as they don’t provide any support service to save even more money and hope you just forget about it. It’s a JOKE. I’ll be plastering this everywhere on all socials and making sure this goes to the very top of curry’s. This is illegal.

100% agree!

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Natalie W

iD Mobile Employee

Hello @Mundraraj

We are very sorry to hear you feel this way.

Please reach out if there is anything we can assist with.

Natalie

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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