ID switch hasnt happened and i have been given my PAC code | iD Mobile Community
Skip to main content
Question

ID switch hasnt happened and i have been given my PAC code

  • October 23, 2025
  • 1 reply
  • 101 views
L
Community Member

i have been given my pac code from my old provider but when i try and switch it just says please try again later and doesn’t work - i need my original number and i’ve been given a temporary and the switch hasn’t happened yet and it’s been a while 

    1 reply

    L
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Lamiya C
    • iD Mobile Employee
    • October 23, 2025

    Hi ​@laurenbull130 ,
     

    Thanks for reaching out, I’m sorry to hear your number transfer hasn’t gone through yet.
    If you're seeing an error when trying to submit your PAC code, please double-check that:

    -Your transaction number starts with a “4” (this is found in your welcome email).
    - All details entered are correct.

    If everything looks right and it’s still not working, the best next step is to contact us via Live Chat at idmobile.co.uk/live-chat. Type “talk to a person” to bypass the chatbot and speak directly with an advisor who can manually process the transfer for you.
    We’re here to help get your original number switched over as soon as possible.

    Kind regards,

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement