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Community Member
November 22, 2025
Question

im new to iD mobile, id like to keep my old number

  • November 22, 2025
  • 2 replies
  • 163 views

Good evening.

im new to id mobile, can i keep my old number please 

    2 replies

    Zubeida H
    iD Mobile Employee
    iD Mobile Employee
    November 23, 2025

    Hi ​@Ambersoph31 

     

    Welcome to IDmobile! Yes, you may keep your old mobile number. Do you have a PAC code from your previous network provider? 

     

    You can send us a private message via our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, we’d be happy to assist you and transfer your number over. 

     

    Thank you. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    JoeKing
    Silver Contributor
    Silver Contributor
    November 23, 2025

    @Ambersoph31  Welcome to IDMobile here some information on transfering you phone number onto IDMobile.

     

    https://www.idmobile.co.uk/switch

    What is a PAC and how do I request one?

    A PAC is a unique 9-digit code that lets you move your mobile number from one network to another.To get a PAC, text the word PAC to 65075 whilst using the SIM from your old network.Your PAC will then be sent to you by text. You’ll need to contact your previous network if you have any issues.

     

     

    Joe 🙂

    Android OS 16 - Nothing Phone 2, (Samsung Galaxy S 25 Ultra Here to help, I do have a life. 😉