imessage and facetime doesnt work

Forum|Forum|4 days ago
October 6, 2026
3 replies
14 views

"I transferred my number via PAC code 2 days ago. I have a severe Split Port Routing error. I can receive normal texts from friends, but the network is completely blocking all A2P short-code verification texts and banking OTPs. Frontline support told me they couldn't help, but this is a provisioning error on the network. Please escalate this directly to the Technical Network Team to run an SMS Reprovisioning Script on my file."

Gemma M

iD Mobile Employee

Hi @Paulrigby999,

We are so sorry to hear of the issues that you are currently facing. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

Your iPhone should now recognise the SIM and verify your number to get it working again.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

P

Paulrigby999Author

New Contributor

Maybe suggest something i havent done read what i put before replying

M

Marquerita T

iD Mobile Employee

Hi @Paulrigby999.

Thank you for the response. I am sorry to learn that the network reset has not worked.

Please try the following steps on your iPhone:

Go to Settings > Apps > Messages and turn off iMessage.
Go to Settings > Apps > FaceTime and turn off FaceTime.
Restart your iPhone.
Turn iMessage and FaceTime back on.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.