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imessages and facetime have stopped working

  • May 25, 2026
  • 1 reply
  • 1 view
D
Community Member

Iphone 17 - no access to ft or iMessage via my phone number

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 25, 2026

    Hi ​@Debby_oxo,

     

    I am so sorry to hear of the issues that you are facing these issues. 

     

    Please could you try the below steps to have this issue resolved:

     

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

     

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the SIM and verify your number.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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