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Community Member
October 5, 2026
Question

increase the bill cap?

  • October 5, 2026
  • 1 reply
  • 11 views

I would like to increase my bill cap from £25 to £50 to be able to make international calls.

I paid £70 into my account but it won't let me adjust the amount. The slider only goes as far as £25.

What do I have to do?

Thanks

    1 reply

    iD Mobile Employee
    October 7, 2026

    Hi ​@Steffi2804.

     

    I'm sorry to hear you've been unable to adjust your bill cap in your account.

     

    If you contact us directly, we'll be happy to have this processed for you so you can make your international calls.

     

    You can reach us here: https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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