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iD Mobile

started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4971 Topics

Recent feedback.

Most replies Most views Newest first

Simone TylerNewbie

posted in Ask a question.

We've tried to process your PAC, but there is an issue with the information you've submitted

Im having issues, i have tried all day to sort this to no avail, no help with online chats, ad i tried to call customer support and it has charged me £6 when i put down the phone straight away, when switching to ID i didnt relise how terrible the customer service was, i need help swapping my number over but no way of getting in contact with anyone but a chatbot that doesn’t help

1 year ago

Michael HillNewbie

asked in Ask a question.

Proof of purchase - how do I get this?

How do I get proof of purchase from my upgrade to claim my free ear buds?

1 year ago

pschikora39Civilian

asked in Ask a question.

Phone not delivered

Phone not delivered by DPD. Have spoken to DPD who have said I need to get in touch with the retailer so they can launch an investigation. Tried going via live chat but no agents ever available. How can I get this resolved?

1 year ago

hotchilli66Rookie

asked in Ask a question.

Voicemail delay - how do I change this?

Does anyone know how to change the default delay (30 seconds) before diverting to voicemail.I saw a post suggesting **61*123**nn# (where nn is the delay in seconds), but this also suggested that using it stopped their voicemail working completely.

1 year ago

Michaela BakerNewbie

asked in Ask a question.

wrong number on texts

HelloI've recently changed to iD from o2 and changed everything over with my pac number. When I text people from my phone it comes up with my iD number but when my husband calls my old number it still calls my phone on the right (old o2 number)

1 year ago

hotchilli66Rookie

asked in Ask a question.

Unanswered calls get "Sorry it has not been possible to connect your call" (Voicemail)

I have all my call diverts set to +44 7782333123.If I drop an incoming call, or my phone is off, the call goes to Voicemail just fine.If I don’t answer, after ringing for 30 seconds the caller gets a message “Sorry it has not been possible to connect your call" Can someone help as this makes the service unusable

1 year ago

geoffjbakerNewbie

asked in Ask a question.

Unable to login to my account

Hi, I have had an idmoble contract for a couple of years or so - actually had 2 at one point but anyway tried making a call this morning to an 0845 number and it told me I was out of credit. I found this odd as I have unlimited minutes.Was going to log in to my account but don’t seem to be able to get access or reset password etc. Is there any way I can gain access to my account?Geoff Baker

1 year ago

ian oneillNewbie

asked in Ask a question.

Transfering via pac code from Virgin to ID

I am trying to transfer a number from virgin to Id Mobile.I keep getting “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” I have the Pac code, and transaction number and all the details i need, still not working.Trying the chat bot but i have been waiting 45 minutes so far.

1 year ago

Stan WattRookie

asked in Ask a question.

SIM only change/dead links

I'm trying to change to a SIM-only plan but most links give me this - 'The requested URL was rejected. Please consult with your administrator.Your support ID is 6388834088610561826'How do I fix the links and get a SIM only deal?Cheers Stan

1 year ago

geo12311Civilian

asked in Ask a question.

old mobile number still on old ID account after moving to VOXO now switching back to ID mobile and cant PAC code my number back to ID

Hi,My old mobile number still on old ID account. I close this account and moved that number to VOXI. I am now switching back to ID mobile and cant PAC code my number back to ID due to it still being linked to a other account old ID mobile accoungI need this fixing but the live chat doesn't work.ThanksGK

1 year ago

Paddy97Civilian

asked in Ask a question.

Request to keep old number now my original network has stopped and old number hasnt been swapped

Hi provided PAC code and number I wished to keep to web chat team. My old 02 sim has quit working and the number hasn’t been placed onto my ID sim. any advice ?

1 year ago

Russell KitchenNewbie

asked in Ask a question.

Do I need anything physical for changing a plan?

I’m on a SIM only deal with ID and I’m looking to upgrade for more data. If I add a plan to the basket and proceed through the checkout, is that all I need to do? Do I need a new SIM delivered or anything delivered? Or is it all done over the ether as it were?

1 year ago

Martyn WhitwoodNewbie

asked in Ask a question.

PAC code date

I’m trying to move my vodafone number to idmobile.The PAC code I have from Vodafone expires on 11 April. Today is the 5 April, but when I enter allthe details into the idmobile app, it says that the expiry date of the PAC is beyond the date when theycan complete the swap. I cant get a different PAC from Vodafone until after 11 April.

1 year ago

Patricia VespucioNewbie

asked in Ask a question.

incorrect allowance

Hi, my phone is showing that i have 2GB of data and that is what I thought my contract was for ages, I’m not however on my account it says my allowance is 8GB. I don’t seem able to use more than 2GB at the moment though. Please advise why data limit on my phone does not match my allowance

1 year ago

alinamahmood786Newbie

asked in Ask a question.

my adult content filter does not work

I cannot view adult content. The toggle has been off for over a year and I’ve never been able to view any adult content, I have tried switching my phone off for 10 minutes, made sure not connected to wifi and it still doesn’t work.

1 year ago

SpringCivilian

asked in Ask a question.

PAC "there is an issue with the information you've submitted"

Hi, I’ve entered all of my details into the PAC submit form as I want to keep my old phone number from my previous network. However, the webpage says that there is an issue with the details I’ve submitted even though I am certain that all of the information is correct. Could I have assistance please?

1 year ago

WendybarrowsNewbie

asked in Ask a question.

Port not completely transferred.

Hi,I requested to keep my old number. But this has been switched off and had not been moved across. I have restarted my phone and it is still not working.

1 year ago

Shea190Civilian

asked in Ask a question.

Contract ended but still being charged

Hi I'm after some advice if anyone can help. My contract ended in November 2022 but I have still been charged so I canceled my direct debit. I have tried to contact ID mobile loads of times but I can't seem to get an answer. I have now received a letter through the post saying that I still owe them money and I have 7 days to pay. I'm pretty sure that they owe me money though. Does anyone know how I can speak to someone to get this sorted? Thanks

1 year ago

Daniel DonagheyNewbie

asked in Ask a question.

Signal issues where ever i ho

I am having issues with bad signal. I travel for work and doesn't matter where I am the signal is very poor to the point it barely works.

1 year ago

CleggyNewbie

asked in Ask a question.

ID Mobile Amend Credit File

Hi there,A few years back I got a phone contract for a friend. Sadly last year my friend passed away, i called a few months after this had happened as it was a lot to deal with. I was informed by a member of your staff that i could cancel the direct debit and that everything had been sorted. I have recently been interested in making an investment and noticed that ID mobile has put a load of missed payments and a default on my credit record. I have tried contacting through the chat bot several times to no avail and tried using the ‘make a complaint online’ service only to never speak to anyone helpful. I even paid the outstanding balance as a good will gesture so that your company may accept that this whole situation was down to a miscommunication between myself and a member of your staff. I would like the marks removed from my credit record so i can continue with my investment. How do i speak to someone that isn't just going to send me the same message as if it were being read from a s

1 year ago

Page 128 / 199

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